The loyalty program is designed to give eligible customers additional opportunities to receive benefits and recognition through continued engagement. These terms describe the conditions that apply to participation, including enrollment, eligibility, point accumulation, rewards, account responsibilities, and changes to the program. By creating an account, earning points, redeeming an available benefit, or otherwise participating in the program, members acknowledge that they have reviewed and accepted these terms and any other policies that apply to their account or purchases.
Participation is voluntary and does not require a separate enrollment fee. Customers who choose to participate are responsible for understanding the applicable requirements and keeping their account information current and accurate. If an individual does not agree with the program terms, they should not enroll or continue using the available loyalty benefits.
The program is available only to customers who satisfy the applicable eligibility conditions. Participants must be at least eighteen years old and maintain a qualifying residential shipping address within the United States. Eligibility is determined using the information associated with the customer account. If a participant changes their account information or moves their registered shipping address outside the United States, their ability to earn or redeem benefits may be limited or discontinued. Previously accumulated points or rewards may also be affected when eligibility requirements are no longer satisfied.
Eligible members may earn points through qualifying purchases and certain promotional activities made available through the program. Points are generally associated with qualifying spending completed through the official online shopping experience. The applicable earning rate may vary according to current program rules, promotions, or other conditions. Customers should review the information associated with their account to understand how eligible purchases contribute toward their rewards balance.
Not every transaction is necessarily eligible for points. Certain amounts may be excluded from reward calculations, including taxes, shipping and delivery charges, gift card purchases, special discounts, promotional adjustments, or other transactions specifically excluded under the current program rules. If a purchase contains both eligible and excluded amounts, only the qualifying portion may contribute toward the member’s points balance.
To receive purchase-related points, customers should complete transactions while signed into an eligible account. Purchases made without properly connecting the transaction to a qualifying loyalty account may not be credited retroactively. Members are responsible for confirming that they are using the correct account and that their account information remains accurate before completing an eligible transaction.
The program may provide multiple membership levels based on accumulated points or other qualifying activity. Each level can have its own requirements and available benefits. When a member reaches the threshold associated with a particular level, the corresponding status may become active according to the current program rules. The duration of a membership level and the conditions for maintaining or changing that status may vary and are determined by the terms applicable at the time.
Available benefits may include special promotions, selected discounts, early access to certain products, exclusive opportunities, or other program-related advantages. Benefits can change over time and are subject to availability and applicable conditions. Rewards are provided as promotional benefits and should not be considered cash, stored monetary value, or transferable property. Unless specifically stated otherwise, rewards cannot be sold, transferred, exchanged for cash, or assigned to another individual.
Points may be subject to expiration. Members are responsible for monitoring their account, including their current balance, transaction history, reward activity, and any applicable expiration dates. Points that remain unused after the relevant expiration period may be removed from the account. Customers should regularly review their account information so they are aware of available points and the conditions associated with their use.
If a participant closes their account, voluntarily leaves the loyalty program, becomes ineligible, or has their participation terminated under the applicable rules, unused points and benefits may be cancelled. Expired, cancelled, or otherwise unavailable rewards generally cannot be reinstated. Participation in the program does not create an ownership interest in points, membership levels, or promotional benefits beyond the rights expressly provided under the current terms.
Participants are expected to use the program honestly and in accordance with its intended purpose. Customers must provide accurate information and should take reasonable steps to protect access to their accounts. Attempts to manipulate transactions, create multiple accounts for improper purposes, misuse promotional offers, interfere with the rewards system, or engage in other prohibited activity may result in restrictions or termination of participation. Where appropriate, accumulated points and unused benefits associated with affected accounts may also be cancelled.
Program accounts are intended for individual customer use unless a specific program rule states otherwise. Members should not permit unauthorized individuals to access or use their account in a manner that could compromise the account or improperly affect reward activity. If a participant believes that account information has been used improperly, they should contact customer support promptly so the matter can be reviewed.
Program features, earning rates, reward levels, qualifying activities, eligibility conditions, and available benefits may be modified when necessary. The program may also be temporarily suspended or discontinued. Changes can include adjustments to the way points are earned, how rewards are redeemed, the requirements for membership levels, or the types of benefits offered. Future participation after revised terms become effective may constitute acceptance of those updated conditions where permitted by applicable law.
Program benefits are subject to availability and may be limited by specific promotional conditions. Certain offers may have separate expiration dates, purchase requirements, geographic restrictions, or other limitations. Members should review the conditions associated with an individual reward before attempting to use it. Having points in an account does not guarantee that a particular promotion, product, or benefit will remain available.
Questions, concerns, or requests relating to loyalty accounts can be directed to customer support. When contacting support about a points balance, reward, or account issue, customers may be asked to provide information necessary to verify the account and understand the circumstances. This helps ensure that account-related assistance is provided accurately and that relevant records can be reviewed.
Any dispute relating to participation in the loyalty program will be handled in accordance with the applicable dispute resolution provisions contained in the general terms governing the customer relationship. Those provisions may establish procedures for resolving individual disputes and may contain limitations concerning collective proceedings or other forms of legal action, subject to applicable law.
The purpose of the loyalty program is to provide customers with additional opportunities to engage with the shopping experience and receive selected benefits over time. By establishing clear requirements for eligibility, earning, redemption, account management, and program changes, these terms help explain how participation works while allowing the program to adapt as products, promotions, and customer needs evolve.
For questions about eligibility, points, rewards, account activity, or other loyalty program matters, please contact [email protected] or call 1-980-689-5478. Customer support can provide general information and assistance regarding participation and the conditions that apply to individual accounts.